Consumer And Store Associate Expectations For Store Experiences

Unlock key insights into the expectations of today’s empowered customers and store associates .This data-driven overview, sourced from Forrester’s ConsumerVoices MROC, reveals what they truly need and want—helping retail leaders refine in-store strategies and drive meaningful improvements.

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To improve physical store experiences, brands and retailers must understand the expectations of their empowered customers and store associates. This data overview provides insight into the needs and wants of

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